Clients describe Richard and the firm as honest attorneys who prioritize their interests over quick payouts. One reviewer noted the lawyer did extensive extra work with no additional benefit to himself, choosing to maximize the outcome rather than close quickly. Staff earn consistent praise for professionalism, friendliness, and genuine care for families they represent.
The firm operates on a no-win-no-fee model and serves Hartford, Waterbury, New Haven, Bridgeport, and New Britain. Long-standing clients credit the firm with handling their family's cases for decades, suggesting stability and repeat trust in the community.
Andrew Cates listens, explains things clearly, and returns calls even on weekends. Reviewers credit him with winning settlements they felt they deserved and treating them more like friends than cases.
Five-star reviews highlight thorough, professional service from Attorney O'Neil and named staff Cathy and Patricia, with clients reporting clear guidance and strong advocacy in family matters. One-star complaints span several years and centre on phone reception staff being dismissive, rushed, or rude during initial inquiries, which overshadows the firm's legal reputation.
One reviewer praised C. Michael Budlong as aggressive and professional, securing a favorable lawsuit outcome. Evidence is limited to a single five-year-old review.
Last updated 2026-07-15