Hartford Personal Injury Attorney Guide
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Serrano Law Firm, LLC

Updated 2026-07-15 · 1,035 reviewed · 116 listed · Scored from 26 Google reviews · How we rank ›

3.9(26) 53 low data composite score See reviews on Google ✓ Google-verified
Car Accident AttorneyWorkers' Compensation AttorneyNo Win No Fee / Free ConsultationSpanish-Speaking AttorneyPersonal Injury Attorney
Serrano Law Firm, LLC
Services
Car Accident Attorney, Workers' Compensation Attorney, No Win No Fee / Free Consultation
Reviews
26

What recent reviews say

Reviewers who worked with the firm on personal injury and workers' compensation cases consistently praise John Serrano as knowledgeable and responsive. Multiple complaints across family law, immigration, and criminal work describe unresponsiveness, nondelivery, and refusal to engage after payment. Review evidence is limited in scope and unevenly distributed across service lines.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • knowledgeable and thorough representation
  • personable and reassuring approach
  • responsive communication from staff
  • competitive rates for work done
Watch-outs
  • unresponsive to phone calls, texts, emails
  • failure to follow up after payment taken
  • poor service on immigration and family cases
  • request to remove negative reviews
responsive-communicationunresponsiveknowledgeable-staffpersonalized-attentionfelt-like-a-numbertransparent-fees
Best for: Clients with personal injury or workers' compensation cases who can establish initial rapport with John Serrano.
Think twice if: Family law, immigration, or criminal clients seeking consistent follow-up communication; unresponsiveness is a recurring complaint.

Strengths

  • experienced representation on personal injury and workers' comp matters
  • owner has long-term client relationships
  • methodical case handling approach

Worth knowing

  • John Serrano named as primary attorney in reviews
  • Long-standing client relationships mentioned (6+ years, 10 years)
  • Paralegal Susana named in immigration case complaint
  • One reviewer reported pressure to remove a negative review

What reviews say by service

Car Accident Attorney
Praised as thorough and professional in personal injury work; no direct complaints on this service.
Workers' Compensation Attorney
Reviewers report successful representation on workers' comp and disability cases.
No Win No Fee / Free Consultation
No explicit mention of no-win-no-fee terms in reviews.
Spanish-Speaking Attorney
No direct evidence from reviews on Spanish-language service.
Personal Injury Attorney
Personal injury cases (fall injury, car accident) handled successfully per satisfied clients; no issues reported on this service.

How it compares

  • Rated 3.9 against a 4.63 average across the 93 car accident attorney businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 50
Review volume 62
Review recency 0
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
18
4
0
3
2
2
0
1
6

Common questions

Does Serrano Law Firm handle workers' compensation cases?
Yes, workers' compensation and disability cases are listed among their services. Reviewers report successful representation on workers' comp matters.
What areas does the firm serve?
Their website lists Connecticut statewide for personal injury and workers' compensation, with office in West Hartford. They also serve Massachusetts (Springfield, Holyoke, Northampton, Chicopee) for Social Security Disability cases.
Are there concerns about responsiveness?
Multiple reviews complain of unresponsiveness on immigration and family cases. Positive reviews on personal injury and workers' comp cases do not mention communication delays.

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Last updated 2026-07-15